Return and Refund Policy

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 At Intentional Healing, we handle every order with care and intention. Because many of our items support survivors, grieving families, and community outreach, we strive to make our refund and return process simple, fair, and transparent. 

We accept returns within 14 days of the delivery date.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• Clothing must be free of stains, odors, or signs of wear.
• Any damaged or incorrect items must be reported within 72 hours of delivery.

To request a return, please email us with:

• Your name
• Order number
• Reason for return
• Photos (if the item arrived damaged)

Once your return is approved, you will receive instructions on how to ship the item back. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Refunds are issued once the returned item is received and inspected.

Approved refunds will be processed to your original payment method within 5–7 business days.

Please note:

• Shipping fees are non‑refundable.
• Donations and Prayer Wall gifts are non‑refundable.

Exchanges

If you need a different size or replacement, we offer exchanges for the same item when available.